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847-947-8560 x300 Email Repairs
www.tohnichi.com

Sending in Repairs to Tohnichi America

  • We service only Tohnichi branded items. We do not service other brands.
  • If you are not a Tohnichi dealer and send directly to Tohnichi's repair department, Terms of Payment are by Credit Card.
  • A $20.00 bench fee will be charged for each item sent in to our repair department prior to inspections and quotation.
  • A quotation will be emailed. No work will be performed without customer's written approval.
  • The bench fee is credited back if you decide to go forward with the repair or if you choose to purchase a new tool for items deemed beyond economical repair.
    1. Complete our Repair Form by clicking link below
    2. Print and Include this form with your shipment
    3. We will contact you to confirm receipt of the tool(s) and confirm your bench fee payment method.
    4. We will then proceed to inspect the tool and provide a quotation within 1-2 days of your bench fee payment.
    5. A signed quotation and confirmation of repair fees payment details allows us to move forward with the repair
    6. If parts are not in stock, anticipate an approx. 3-4wk lead time
    7. Feel free to contact our repair department for any clarification or assistance at any time during this process.
    8. Customers tools remaining in Tohnichi's America's repair dept. for over 180 days without payment details will be deemed as "abandoned goods" which Tohnichi will dispose of at their discretion.

 

NOTE: Once you have received your tool back from our repair and calibration lab please inspect the tool for proper function. If you experience any problems with your tool related to your recent repair in the 30 days following receipt please return it to us for warranty service. Repairs and calibrations performed at our Buffalo Grove facility are warrantied for 30 days from receipt of your repaired tool. Warranty does not cover issues unrelated to repaired components. Warranty will not cover tools that have been physically damaged after receipt or used outside of their stated torque range. Warranty void if calibration stickers or seals have been removed.

 

Tohnichi Repair and Calibration Service Department
1303 Barclay Blvd.
Buffalo Grove, IL 60089
USA
Enclose Form with Tools
Please enter up to 4 tools that you will be shipping and enclose form with your shipment

Make sure to enclose this printout with your tools.
Questions? Contact Repairs