Warranty Request | Tohnichi America

Home 5 Warranty Request

Please fill out as much information as you can in this worksheet so your warranty claim can be evaluated properly. This information not only helps us to diagnose the issue you are having with our product it also assists us in our goal of constant product improvement. Please fill out one form per tool.

Warranty Request

First Name

Last Name

Company

Street

City

Province/State

Zip Code

Country

Phone

What is the full tool model number?

What is the serial number of the tool? (the serial number is 6 digits followed by one letter, usually on the underside of the tool by the head of the tool)

When was the tool purchased? Tohnichi warranties its products against defects in craftmanship or materials for a period of one year from purchase date.

What is the purchase order number associated with the purchase of this tool?

Where did you originally purchase this tool? (Please enter the name of the distributor you purchased this tool from, if you are a Tohnichi distributor please enter your company name)

What type of issue are you experiencing with this tool?

Operation issue (EX: the tool does not click properly)

Communication issue (EX: the tool will not communicate with receiving equipment or PLC)

Material issue (EX: a part on the tool has broken)

Accuracy issue (EX: our test equipment found this tool does not meet spec) If you have tested this product on your equipment and have found it out of tolerance we require a copy of your full test results including the make and model of the test equipment used. Please include this information with the tool when sending it in.

Please provide a full description of the problems you are experiencing with this tool:

What torque value was this tool set to? If you used multiple torque values please list them below.

How long has this tool been in use?

0-1 Months

1-3 Months

3-6 Months

6 months to one year

Approximately how many times was this tool used in the above time period?

Was the tool used in any of the following conditions? Check all that apply

A wet or excessively humid environment

An oily environment where oils were in contact with the tool

An excessively hot environment (Over 80F)

An excessively cold environment (Under 40F)

An environment where high levels of dirt or dust were in contact with the tool.

At any time was this tool used outside of its stated torque range?

Yes

Not that I am aware of

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